Sea change for telecoms
South African telecoms seems to be in a permanent state of flux. The landing of Seacom and other cables and new providers entering the market all signify dramatic change. But is this all it’s made out to be?
The last mile or the final straw?
Big issues in the whole telecoms debate in South Africa are local loop unbundling, carrier pre-select and co-location. What gives?
FEEL THAT FREEDOM
OPEN SOURCE Open Source Software (or Free/Libre Open Source Software – FLOSS – to be precise) refers to any software that is developed and tested collaboratively and distributed freely to anyone who wants to use or customise it.
Skills. Can’t live without them; can’t live without them.
From the editor Currently, the single biggest problem facing the advancement of effective e-government in this country is a lack of ICT and related skills across all levels of government.
VOIP all quiet on the local front?
The primary motivation offered by vendors for implementing VOIP is the cost savings on call charges.
Contact Centres Bringing It All Back Home
Interaction between customer and service provider has never been more fluid.
ISPs & VANs Specialisation, Consolidation, Speculation
As telecommunications moves to centre stage as possibly the most significant modern business enabler, consolidation seems most likely to happen between ISPs and system integrators, and not necessarily among ISPs themselves.
Networking Embracing the Network Evolution
If South African companies are to protect themselves against the volatile regulatory and telecommunications climate, the rapid advance of technological development at the application level, and the overall demands of convergence, they need to pay close attention to some of the key technology trends transforming the networking world.
CONVERGENCE IN CONTEXT
Convergence is often perceived as a complex matter, yet there are only two technologies that make convergence possible: the digitisation of information, and the advent of the transmission control protocol/Internet protocol (TCP/IP).
We know why SMEs are important – among numerous other reasons, they create jobs, improve forward and backward linkages across diverse sectors, tend to lead to technical innovation, fuel private ownership and increase marketplace competitiveness.
Contact centre Contact centres have come a long way over the past two decades, growing from what were relatively limited, dry offerings into what is now an essential aspect of both the marketing and customer relationship management strategies of a wide variety of industries.