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financial services
Financial services

Financial services: how best to serve the customer?

Why financial services need to keep on the digital path.

Business in the front, party in the back

Banks looking to succeed in 2023 and beyond need to prioritise innovation, but not at the expense of getting the basics right.

Chris Wood
Joanne Carew

At SARS, persistence pays

How SARS’ Intikhab Shaik and his team built a world-class revenue system.

Intikhab Shaik
Lesley Stones

Finding the data to reach Africa’s unbanked

Transforming the Know Your Customer verification process will unlock countless opportunities for Africa’s unbanked to participate in the digital economy.

Sergio Barbosa
Joanne Carew

A race to zero

Engaged in a long-running court case with the PIC to repay its investment, AYO Technology has been spinning plates to try to keep itself afloat.

AYO Technology
Hilton Tarrant

Banking on diversity

There’s no denying that having more diverse teams is good for business. We spoke to women tech leaders in banking on what the industry needs to do to improve.

Christine Wu
Joanne Carew

Is it the end of banks as we know them?

If you’re interested in DeFi, or decentralised finance, there’s a new book on the market that answers the question: what happens after Bitcoin?

Steven Boykey Sidley
Matthew Burbidge

Banks: All things to all people?

How are financial services digitalising their businesses?

Financial services
Matthew Burbidge

The banking revolution

Cloud offers a host of efficiencies for banks, but don’t expect them to unplug their mainframes anytime soon.

Standard Bank
Matthew Burbidge

Of cupcakes and sharks

Discovery Bank’s business model is all about using incentives to get people to make better financial decisions. Head of client insights, Akash Dowra, tells us more.

Discovery Bank
Joanne Carew

Mobile money: Is success finally here?

Will Unayo and MoMo gain traction in SA’s mobile money market?

 James Francis

Digital gold

In a world of cryptocurrencies and apps, how do you make investing in the Krugerrand relevant?

 Adrian Hinchcliffe

The good lieutenant

Bringing banking and loan services to South Africa’s mamkhizes.

 James Francis
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