Creating collaborative IT and OT ownership
There are conflicting views surrounding convergence of information technology (IT) and operational technology (OT).
AI’s role in customer service
Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.
Track anything, anywhere
Theft of moveable assets inside and outside South African homes is costing many millions of rands every month.
The digital future of education
E-learning platforms help solve the challenges brought on by lockdown and offers educational institutions a way to broaden their reach and overcome infrastructure limitations.
Harnessing IOT in mining and manufacturing
IOT solutions are being touted as offering opportunities to slash input costs in mining and manufacturing and scale up beneficiation, says Priashan Pakiriy, head of Enterprise Fixed Solutions, MTN Business.
Taking customer service omnichannel
Omnichannel customer service has evolved into supporting customers with continuous and connected experiences across channels of their preference.