Service delivery is priority number one

Since the elections, government has placed an increasing focus on service delivery and realigned its various departments in order to achieve this, he explains.

Service Provision in a Fast-Paced Environment

COMMUNICATIONS - DATA SERVICES Words: Carel Alberts The pace of change in the data services market has been nothing short of bat-out-of-hellish.

Moving Beyond the Basics

SOFTWARE - BUSINESS APPLICATIONS Words: Pamela Weaver YOUR NEEDS Getting to grips with applications that grow and expand with your business.

TUNED INTO THE DIGITAL PULSE OF CAPE TOWN

The City of Cape Town is one of the shining lights of e-government in South Africa, having won numerous awards for its technological implementations.

BENCHMARKING E-GOVERNMENT

Seeing the e-services big picture

Online self-service can pay huge dividends, but requires more than just automation.

MOBILITY BRINGS FINANCIAL SERVICES COMPANIES CLOSER TO CUSTOMERS

Mobility – a word that used to scare the financial services industry when clients first started to use technology to exercise their choice of banks and the services – has now become a valuable concept in their arsenal.

SERVICE DELIVERY TRANSFORMATION HINGES ON CITIZEN CENTRICITY

Governments around the world are looking to the increasing use of ICT through their citizen-centric e-government programmes to help them leapfrog their service delivery transformation initiatives.

PROVIDING A LIFELINE VIA SMS

When the South African National Blood Service turned to technology to help them ensure consistent blood availability across the country, they turned to Orion Telecom to provide an SMS solution that has literally provided a lifeline to the critical work done by the SANBS every day.

Law 2.0

Michalsons Attorneys is taking local law online.

Focus On: Fujitsu Siemens Computers

Fujitsu Siemens Computers is the leading European IT vendor, with advanced technology and a superior portfolio.

To Buy or Not To Buy?

HARDWARE Laptops & PCs RENT VS.