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Wooing the customer just got harder
Customer expectations are changing, and a lot of companies are being caught short.
Soft values in a hard science industry
Skills retention and development is a focus for businesses in practically any sector. For NECSA CEO Dr Rob Adam, this has been a career-long focus.
Managing Your Customer Relationships
SOFTWARE - BUSINESS APPLICATIONS Words: Pamela Weaver CRM Giving your customers what they want just keeps getting more important.
Just What The Name Suggests
HARDWARE - SERVERS Words: Pamela Weaver FYI A server, just like the human version that you get in a restaurant, is a computer that provides services to other computers (called clients) over a network.
Just How Big Is Small?
INTRO - landscape Words: Janet Paterson Small just keeps getting bigger… The importance of the small business sector in South Africa’s burgeoning economy cannot be understated.
THE NEXT-GENERATION NETWORK AS A FOUNDATION FOR E-GOVERNMENT
Giving citizens and businesses the ability to interact with government is just one function of e-government.
INTELIGENCE JUST GOT SMARTER
The amount of information that companies have to deal with every day is mounting, yet it’s not the quantity that should be of concern, rather the tools used to analyse it.
CONTACT CENTRES – FRONT AND CENTRE
Pieter du Preez Business solutions manager: Spescom DataFusion Some contact centres just don’t work.
Software – Who Needs It?
COMMUNICATIONS Web Solutions It can never be yours anyway SOFTWARE WAS never meant to be owned.