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Wooing the customer just got harder

Customer expectations are changing, and a lot of companies are being caught short.

Soft values in a hard science industry

Skills retention and development is a focus for businesses in practically any sector. For NECSA CEO Dr Rob Adam, this has been a career-long focus.

Soft

Roy Johnson

Managing Your Customer Relationships

SOFTWARE - BUSINESS APPLICATIONS Words: Pamela Weaver CRM Giving your customers what they want just keeps getting more important.

Managing

Just What The Name Suggests

HARDWARE - SERVERS Words: Pamela Weaver FYI A server, just like the human version that you get in a restaurant, is a computer that provides services to other computers (called clients) over a network.

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Just How Big Is Small?

INTRO - landscape Words: Janet Paterson Small just keeps getting bigger… The importance of the small business sector in South Africa’s burgeoning economy cannot be understated.

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THE NEXT-GENERATION NETWORK AS A FOUNDATION FOR E-GOVERNMENT

Giving citizens and businesses the ability to interact with government is just one function of e-government.

THE

Godfrey Ntoele

A HEALTHY LEVEL OF INTELLIGENCE

When the Free State Department of Health set out to implement an analysis and reporting solution for the management of its Antiretroviral (ARV) medication roll-out, it soon discovered that the power and versatility of its Cognos solution, backed by Cognos partner ACS (Pty) Ltd (ACS), was able to deliver benefits beyond the original project to numerous other areas of the organisation.

Healthy

Associated Computer Solutions (pty) Ltd

INTELIGENCE JUST GOT SMARTER

The amount of information that companies have to deal with every day is mounting, yet it’s not the quantity that should be of concern, rather the tools used to analyse it.

Inteligence

Qlikview South Africa

CONTACT CENTRES – FRONT AND CENTRE

Pieter du Preez Business solutions manager: Spescom DataFusion Some contact centres just don’t work.

Contact

Pieter Du Preez

Software – Who Needs It?

COMMUNICATIONS Web Solutions It can never be yours anyway SOFTWARE WAS never meant to be owned.

Software

Carel Alberts

Just Get Yourself Connected

COMMUNICATIONS Data Services SME SURVEY EVEN IN 2007, nearly 10% of SME Survey respondents stated they had no form of Internet connection whatsoever, while 5% did not know what technology they use to connect.

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Carel Alberts

VOIP Just One In A Basket Of Technologies

COMMUNICATIONS Telecoms Services LCR Least-co st routing (LCR) is about much more than SIM cards in your switchboard.

VOIP

Carel Alberts