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WHY THE MARKET WILL MOVE TO CONTACT CENTRE ON DEMAND

Mike Renzon CEO: Intelleca Companies are starting to embrace the contact centre on demand, or CCOD model, which allows them to deploy market-leading contact centre technology at a far lower price point, and with greater flexibility than is currently the case.

CONTACT CENTRES – FRONT AND CENTRE

Pieter du Preez Business solutions manager: Spescom DataFusion Some contact centres just don’t work.

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Pieter Du Preez

Contact Centres Bringing It All Back Home

Interaction between customer and service provider has never been more fluid.

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Janet Paterson

STORM: THE CALM AT THE CENTRE OF CONVERGENCE

Eight years might be a long time in technology, but it’s an impressively short time in which to build a telecommunications company with the sort of reputation for quality, delivery and customer satisfaction that Storm has earned since its formation in 1999.

Storm