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Mike Renzon

Get ready for contact centre on demand

Companies are beginning to embrace the contact centre on demand model, says Mike Renzon, CEO of Intelleca.

Contact centres go multi-tenancy route

Multi-tenancy contact centres result in a steady evolution away from on-site technology ownership to network-based managed services, says Mike Renzon, CEO of Intelleca.

TechForum

Bytes Connect

Using biometrics to give a voice to all

Speaker verification through voice biometrics holds considerable future benefits, says Mike Renzon, CEO of Intelleca.

TechForum

Bytes Connect