Mike Renzon CEO: Intelleca

• Relatively low acquisition cost: As CCOD is delivered according to the software as a service model, contact centre operators can avoid the big expenses typically associated with software and hardware purchases. Rather, they pay on a monthly, per-user, or per-transaction basis. The clear and immediate benefits are reduced capital expenditure and the ability to take the contact centre costs off balance sheet. These translate to rapid time to market, and equally rapid return on investment.