Phillip de Wet
Figures at your finger tips

On the up, to where it belongs

Gartner believes global telecoms network providers will start spending again in the next three years. In South Africa the environment is different, but expectations are still upbeat.

Battlefield SNO

There are two bids for control of South Africa`s second national telephone operator (SNO) on the table – but three competitors in the ring.The Goldleaf Trading and Optis Telecommunication consortia are vying to control 51 percent of the telephone company that is supposed to bring grey hairs to Telkom`s head and lower telecommunications costs for the entire country. But both are also wrestling with parastals Eskom and Transnet, which rather dislike the look of the aspirants and want the contest declared a tie and both rejected.Depending on who wins in the final showdown, the impact on the final SNO company, and therefore everyone with a telephone, ranges from bad to very bad indeed.If Eskom and Transnet get their way, there is likely to be a two-year period of limbo while court cases and assorted wrangling hold up the issuing of a licence, or while a new selection process is cobbled together. In the meantime, Telkom will maintain its de facto monopoly.Goldleaf, an early favourite because of its heritage and connections, would bring little capital and no big names to the new venture and would concern itself with only a small part of the market.If Optis takes control of the SNO the result could be much the same, only not intentionally, judging by the strength of its bid document. Despite paying R250 000 for the privilege of submitting a bid, it managed to confuse South Africa with Mozambique and declare that South Africa has more than a hundred million fixed line telephones installed. The real figure is closer to five million and the discrepancy, and others, do little to inspire confidence in its ability to take on Telkom head-on.Yet, as uninspiring as the options are from a user`s point of view, things could have been a lot worse. Not too long ago pundits were still confident there would be no bids whatsoever for the controlling stake in the SNO.If either Goldleaf or Optis manage to convince the Independent Communications Authority of SA (Icasa), that it is the most desirable suitor, the prize will be a union with disparate partners.Eskom and Transnet are to own 30 percent of the SNO through their telecommunications subsidiaries Esi-Tel and Transtel. Black economic empowerment consortium Nexus Connexion will hold the remaining 19 percent.Both parastatals, and to some extent Nexus, have made it clear that three is company and four is a crowd. They don`t necessarily see the need for another party and after perusing the bids submitted, Eskom and Transtel are pretty sure they don`t want to go to bed with either Goldleaf or Optis.Esi-Tel could not make an executive available for comment and Transtel did not return phone calls requesting information; but, in public comments on the bids, Esi-Tel did not pull its punches.“Our firm opinion … is that the ITA [invitation to apply] process has not attracted a viable or suitable bidder for the 51 percent partnership role in the SNO,” it told Icasa.Esi-Tel believes the proposals by both Goldleaf and Optis envisage a “sub-optimal SNO”. Goldleaf, it said, was not willing to spend the money necessary to get the new company off the ground and it considered the rather confused Optis plan inadequate.It characterised both consortiums as middle-men – bringing no money or skills to speak of to the process, but instead wanting to profit from running what is essentially a dating service for companies.“It is evident that neither of the applicants bring any additional value to the SNO that is not already contributed by the state-owned enterprises and BEE [black economic empowerment] partners or which could be easily secured by these partners through management contracts arguably at significantly better terms for the SNO.”In just five pages it manages to call the 51 percent bidders all kinds of things: destroyers of value, intermediaries and opportunists.A more reserved Transtel disparages the suitors` technical plans – which obviously do not fit in with its own plans.Optis says it wants to build a backbone network using only Internet protocol or IP infrastructure. Transtel describes that as a “high risk scenario” considering how untested IP infrastructure is. Its own network, incidentally, uses a mix of IP and the more traditional ATM or asynchronous transfer mode technology.As for Goldleaf, it seems Transtel took offence at snotty references to the network the parastatals have already started to construct, at a cost of R2 billion and more. It takes more time defending the existing network than slagging off the bridegroom.“It may initially appear that certain routes built as part of the FSN [full service network] are not justified by the potential revenues that assets may generate,” it admits, but cites self-healing ring infrastructure and other technical reasons for the construction.Goldleaf thinks a lot of the fibre optic cable laid by the parastatals is useless and has said in so many words it is not interested in the SNO paying for it. Fighting for jobs, valueGetting Goldleaf or Optis to take up all the existing infrastructure in the SNO and putting it to good use is one of the two major objectives of the parastatals. The other is to protect the jobs of its existing employees.The two state-owned enterprises have invested more than R2 billion of government`s money on infrastructure in anticipation of being part of the SNO. If the final` company turns up its nose at any part of that, certain executives will have a lot of explaining to do.That, of course, is not an argument being made in public. Esi-Tel prefers to focus on the value destruction it sees happening if Goldleaf wins, for example, and uses figures such as an 66 percent to 80 percent discount on fair value of assets to illustrate the point.Also evident is concern about the jobs of not only the executives, but the telecommunications staff already in the employ of the two companies. Esi-Tel says around 2 000 people are part of the private telecommunications networks they currently operate. Goldleaf`s “SNO Lite” strategy has room for little more than 200 employees at the launch of the new operator and Optis members mutter vaguely about “a couple of hundred” employees. Either way, a lot of people will be fired or be left sitting around at the parastatals.The two government companies have a simple solution: let them take control of the SNO, build the network they want and buy both the skills and the financing they lack.“The SOEs [state-owned enterprises] and their prospective BEE partner could easily secure non-equity-based commitments for the SNO from leading international telecommunications funders without a sacrifice of equity in the SNO to ‘intermediaries`,” says Esi-Tel.In that, at least, they have the support of Nexus. The empowerment group did not make any public comment on the two 51 percent bids, but head Kennedy Memani does not foresee trouble in attracting skills complementary to the parastatals` engineering expertise.“The good thing is that the global telecoms market is in a downward position now and lots of good skills are lying idle around the world. We must just find them,” he says. “We recognise the importance of a partner, or at least the skills a partner can bring, but you can buy skills.”Memani foresees a 51 percent partner bringing something that can`t be bought to the table: leadership.“You don`t want to strangle the SNO in boardroom politics,” he says referring to previous corporate disasters. “You must have a leader in the business.”Nexus says it is willing to take up the challenge if the mantle of leadership is thrust upon it. But as a junior partner in the business, and with the least telecommunications experience of all parties, that is highly unlikely. Nor are either Esi-Tel or Transtel, who have not always seen eye to eye, likely to happily hand the other the crown. One possible outcome is Nexus playing kingmaker and one parastatal ending up disgruntled. Not exactly a recipe for marital bliss.Esi-Tel and Transtel are not the only ones that want both the Goldleaf and Optis bids thrown out. A group called Media and Broadcasting Consultants (MBC), which includes former Icasa councillor Neels Smuts, has submitted to Icasa a detailed analysis of how each bid fails to meet criteria government has set.As a result, it says, there is no clear legal way of choosing a winner.MBC says it is acting on no specific brief in providing Icasa with the analysis, although it admits to being an advisor to “a number of clients who will be affected by the success or otherwise of the SNO process”. Still, there have been grumbles that only two parties can benefit from the delay if both bidders are disqualified – Telkom and state-owned broadcast signal distributor Sentech, which has been granted a licence to operate limited telecommunications services. Smuts was MD of Sentech before joining the broadcasting regulator that later became Icasa.Whatever its motivation, the MBC analysis provides what is arguably the most independent comparison between Goldleaf and Optis.MBC breaks down the invitation to apply to be a bidder into 30 specific criteria that must be met. It fails Goldleaf on a couple of those points, and finds Optis non-compliant in 15 instances.And Esi-Tel, while mostly focusing on discrediting Goldleaf, saves much of its venom for the Optis bid which it says shows “numerous errors and failure to submit coherent and cogent business, financial and technical plans”. Bidder troubleGoldleaf was identified as the favourite even before the bids were made public, mostly because of the experience of individuals involved in it and its strong ties to both British Telecoms and local cellular operator MTN.In fact, consortium members have all but admitted that it is virtually a front for MTN, which declined direct involvement for fear of draining resources already strained by investments across Africa. MTN did, however, fund much of the research on which the Goldleaf bid is based and could take up five percent of the SNO if it wins.However, all Goldleaf`s agreements with BT and MTN are non-exclusive – and those arms-length relationships seem set to haunt it.As Optis, Esi-Tel, Transtel and MBC point out, a key government requirement was that at least one company within a consortium bidding for the 51 percent be an operator with 500 000 customers. Goldleaf lacks that, but does not see it as a problem; its lawyers believe communications minister Ivy Matsepe-Casaburri officially reduced the requirement to an indication of experience within the consortium.The lawyers at MBC disagree, saying Matsepe-Casaburri does not have the legal power to alter the initial requirements on her own, even if she wants to, and that disqualifies Goldleaf.Either way Goldleaf`s problems are nothing compared to those of Optis. Seen as an also-ran bidder from the start, Optis has managed to compound a deeply flawed bid – a rush job if ever there was one – with continuing secrecy and uncertainty.Besides confusing South Africa with Mozambique, a problem not often seen in business plans, the bid document is undermined by gaffes such as offhand references to Cell C, which claims never to have heard of it, and individuals who do not exactly inspire trust. The controversial high-flyer Seth Phalatse apparently owns ten percent; the even more controversial Trevor Tutu is listed as a company director and although Optis says he resigned before the bid was submitted it does not document the fact; the largest shareholder at 30 percent is an 18-year old that Goldleaf points out may be still legally a minor, and next to nothing is known about the Friedland family which controls 73 percent of the consortium.The only fact in its favour is the involvement of Shanghai Telecom, a subsidiary of the recently listed China Telecom, which meets the 500 000 lines requirement. However, even that has been attacked, as Shanghai owns only six percent of the consortium and can barely be seen to be involved in the bid.In an attempt to counter its bad image and better its chances, the consortium is now busily rearranging itself and putting on a show of strength.Consortium representatives say new parties will come on board and take the lead before Optis and Goldleaf are subject to public hearings in mid-December. They could not provide more details at the time of going to print, but it is understood that at least one technology outfit and one financier will be involved.Optis`s reluctant spokesman, Alan Friedland, who along with his son Warren and daughter Monique has majority control, has been removed as front man – albeit not before accusing ITWeb of conspiring with Goldleaf to devise negative coverage of his group.Instead, Optis played up its strengths and presented technical representatives from Shanghai Telecom to journalists, “to show that they exist” according to a new spin doctor.The delegation, although technical and not qualified to comment on the business of Optis, managed to lay one suspicion to rest. Shanghai Telecom is indeed actively involved in Optis, they say, although it played no part in constructing the bid document nor examined the network already put in place by Esi-Tel and Transtel. Top-level approval could not be obtained in time for this.Now, says Shanghai deputy chief engineer Zhang Jian, the company has “clear orders from China with full commitment” to the project. The Shanghai technical team is to continue providing support for the bid and a business and financial team is expected in the country soon.If the 500 000 line requirement were excluded, rating Shanghai against the Premier Contracts Agency (PCA), the largest shareholder in Optis, could be interesting.The Shanghai representatives hint that funding may be forthcoming from their mammoth parent – although they will commit to nothing. PCA, a small firm, can only procure outside financing. On the other hand, Goldleaf points out the potential cultural problems of having a management group of Chinese nationals and the general lack of experience Shanghai has had in setting up competition to an incumbent in Asia. The competitive edgesWhile PCA is not an operator, its trump card is the experience of its individual members, until recently employees of British Telecom, and especially their long association with South Africa. Although mostly British citizens, they were involved in the Thintana consortium, now a shareholder in Telkom, before BT pulled back from it. They also studied MTN when BT considered buying the Johnnic Group in order to split it up; and likewise worked with Eskom when it considered investing in Telkom Kenya.PCA, in fact, says it has a “close working relationship” with and mutual admiration for, the Eskom telecommunications team – contradicting the vehemence of the latter`s opposition to the Goldleaf bid. PCA is tight lipped about the apparent anomaly.“We think we know what the problem is there and we think we can sort it out in private,” says head Peter Archer.The ace up Shanghai`s sleeve is political: the South African government has increasingly close ties with China and is determined to increase both trade and goodwill between the countries. President Thabo Mbeki and his supporters are also keen to gain Chinese backing for the New Partnership for Africa`s Development (Nepad), and the involvement of China Telecom in a venture the size of the SNO would be significant.But before PCA and Shanghai Telecom, or Goldleaf and Optis, can be weighed up officially, it must first be decided if they are worthy to be weighed at all. Although Icasa will be reluctant to reject both bids, it has been cautiously sticking to the most conservative legal opinion it can find – in light of the third cellular licence fiasco. It may decide waiting is better than getting embroiled in legal challenges again.

Instant operator, just add money

By the end of August, Sentech hopes to have a pile of proposals from which it can mix and match a telecommunications network which will have consumers jigging for joy and SNO investors worried.Sentech was a sleepy little parastatal not so long ago, distributing the broadcast signals for the likes of the SABC in a market that was well protected but had little hope of growth. Then, overnight it seemed, it became one of the biggest beneficiaries of the telecommunications liberalisation process.The South African government policy process, that now allows for competition in local telecommunications, is already the stuff of legend, having undergone changes and abrupt reversals that saw many sniggering references to circus acts. Yet throughout the process the politicians never wavered from one principle: Sentech would be turned into a phone company, not least of all to up its potential value before the slow privatisation programme got around to it.At first, it was to form part of a second national telecommunications operator (SNO), along with parts of its fellow state enterprises Eskom and Transnet. Then it was to become an international operator offering foreign phone calls directly to consumers. Finally, after intense lobbying from the likes of Telkom, it was decided that Sentech would operate an international gateway and be allowed to carry the international voice traffic of other operators.Somewhere along the line it was also decided to grant it a “multimedia licence”, the purpose of which is still not quite clear despite vague mutterings of “convergence” from government quarters.Players such as Telkom, that managed to have the international gateway licence toned down, were furious at the sudden appearance of the multimedia licence. An international gateway, they argued, would allow Sentech to skim profits in one of the most profitable areas of telecommunications. But the multimedia licence would also allow it to do pretty much anything else, turning it into a profit leech for Telkom, a disincentive for investment in the upcoming second operator and either bane or saviour (or both) for Internet service providers (ISPs).They were right. Wireless broadband“We are pitching at everyone and we are pitching everything at everyone,” says a confident Angelo Roussos, new head of Sentech`s multimedia division. “The only thing I see a restriction on in terms of what Sentech can do is that it can`t provide circuit-switched pure voice services.” Plain old telephone calls, that is.He sees nothing in the way of the company offering video conferencing, digging trenches to lay its own fibre optic cable, building broadband wireless networks for consumers and even the nearly mythical voice-over Internet protocol carries a “watch this space” sign.Much of this may happen gradually, and be hampered by a lack of cash, established players and a relatively small market, but within six months Roussos promises to have a “not insignificant chunk” of such services operational.The biggest stir will probably be created by broadband services based on digital terrestrial broadcasting technology already in testing. Digital broadcasting has brought better quality television where it has been slowly introduced elsewhere in the world. But the two-way version can carry any type of data, bringing the Internet to any home in broadcast range.Sentech has transmission towers blanketing nearly the entire country and certainly all metropolitan areas, with signals. One such tower in Johannesburg is already equipped to transmit digitally.How consumers will see broadband materialise is uncertain, at least until the window for proposals has closed and Sentech has decided on what is viable. Likewise, where exactly Internet service providers will fit into the picture and who else will get a piece of the action remains undecided.The company has asked for proposals to construct much of the network it envisages, help to provide services on it and even for back-end requirements such as a billing system. But it is not willing to give even an indication of the potential value of contracts, using only terms such as “significant” in referring to them.According to Roussos`s interpretation of the multimedia licence, the company is also able to construct most of its own infrastructure, as well as infrastructure for others, something ISPs with an adversarial relationship with Telkom have been looking forward to for a long time.“If you ask me whether Sentech can provide services directly to ISPs and VANS [value added network service providers], then the answer is yes. And if you ask whether we are going to, the answer is yes.”He also believes it is possible to build certain elements of ISP networks.“As far as we are concerned, the limitation on the provision of facilities for VANS relates specifically to the services that flow between VANS and clients,” he says. In other words, Telkom and its competitor will have the sole right to install data lines between customers and their internet providers, but beyond that the field is open to Sentech. International voiceBeing an international voice gateway, or a carrier-of-carriers, as the licence describes it, is a lot less sexy than the multimedia services side of things. Sentech`s role will be invisible to the end user and it has only four potential clients, with a fifth to join the ranks next year.Yet it also carries less risk, significantly lower start-up costs and it could be operational a lot sooner.In fact, Sentech is already carrying international traffic for cellular phone network MTN, says Roger Chuime, who left Telkom to start and head up the international carrier business. It is testing an international satellite link with MTN and expects to have its first customer sign on the dotted line by mid-August.What is more, the link with MTN was established using no Telkom infrastructure and the international leg is carried on spare satellite capacity.“MTN, Vodacom, Cell C and any other operator will have choice and they do not have to put all their eggs in one basket,” Chuime says. Choice is a selling point, as is the blank slate that is the mobile operators` relationship with Sentech. Both MTN and Vodacom have had legal trouble with Telkom in the past. And, of course, lower prices will play a role, although not too big a one.“Sentech is quite a small company – it is emerging. Our entry level strategy is to go for price first. But we don`t want to get into a price war with Telkom,” he says. “A price war is a failing strategy.”Not that size is a major issue, he contends. Sentech can plug directly into a global operator, with no need for it to directly pursue interconnection with the hundreds of operators around the world. And Chuime estimates that new technology means his unit can start up at about a fifth of the price a similar business would have spent only a few years ago.Carrying South African traffic can be a fairly lucrative pursuit. And while the market consists of five potential clients next year, two of those will be competitors, as the second fixed-line operator will have licence conditions similar to those of Telkom. The hubbing or transit of international voice traffic from the rest of Africa could also turn a nice profit, but it is an area with low volumes and both Telkom and North African operators are already moving in on it.Chuime has other ideas, again based on a licence interpretation broader than many may have expected. When carrier pre-selection comes around, he expects Sentech to get its own number.Pre-selection allows the user to dial an access code to select a specific carrier before making an international phone call, or to choose a supplier on a semi-permanent basis.So, while Sentech will be wooing the mobile providers, and even Telkom, to carry all the traffic users do not choose to send elsewhere, it could also target customers directly. All it needs is a pre-select code and a clever advertising campaign.Intense lobbying saw the carrier-of-carriers licence trimmed down to prevent Sentech from offering services directly to consumers. Yet it says it can do so as long as it uses another operator to make the final link to the user, and it was unlikely to have initially used its own infrastructure to do so in any event.“Customers should have choice,” says Chuime simply. The politicsThe plans the two Sentech men have will carry quite a price tag; and although it is not yet clear how much they will be spending, both are confident the money will be found. It seems very unlikely government will sell the company before both lines of business are established, leaving it to amass debt as befits any telco.Perhaps more on their minds are the nearly certain legal and regulatory challenges they will face from competitors, another hallmark of a true telco.“We plan to utilise and deliver services that we believe are patently within our rights to deliver,” says Roussos, but he acknowledges the threat. “We are going to be faced with challenges, whether they come from Telkom or the SNO, and we are going to meet those challenges. We believe Sentech`s scope extends in this way and we will defend that.”Both executives say they have had no interference in their plans from the sole shareholder – the government – and neither expect any. But the Department of Communications could come under pressure to intervene.The plans have implications for the new entrant, the SNO, and these will be hardly missed by the international investors expected to take up a 51 percent stake in it. Possible bidders are now deciding if they should go ahead with the investment at a time when telecoms stocks are in the doldrums and few companies have spare cash. Some potential shareholders have already expressed reservations about the entrenched position Telkom enjoys.Yet both Roussos and Chiume confess concern about the limitations on their licences and the difficulty they will have competing in the market.“There are serious limitations in our licence and we are addressing those issues,” Roussos says, blaming problems on an “almost conspiratorial” approach some other operators took during the run-up to liberalisation.“The telecoms policy issue was confounded to a very large degree by some of the larger significant players, intentionally. They have done a disservice to this industry.”He also frets that the one restriction on the multimedia licence, the denial of good old telephony, could be an Achilles heel.“Sure we are dealing with stuff that is funky and good and there are nice opportunities, but the bottom line is that without circuit-switched voice we are going to face significant hurdles in dealing with the likes of Telkom and the SNO,” he says. “We have to take voice out and make our service look a lot better without it.”If Sentech wins the battles ahead, it will emerge as an important force on the local communications scene. If it loses, it will be a lot poorer. But the risk is worth it, Chuime says.“Sentech, as it is right now, fully government owned, is not as viable as if you diversify its operations. I think government made the right choice.”