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Pam Sykes

A Cinderella sector finds its place in the spotlight

Small to medium-sized enterprises (SMEs) have traditionally pulled the short straw when it comes to IT services.

Mobile technology Beyond the iPhone

Developments in mobile and wireless technology are about a lot more than phone apps. While the consumer mobility revolution receives the lion’s share of coverage, there’s another revolution happening quietly in the background.

Features

Pam Sykes

‘Access anywhere’ means troubling times for network managers

The dawn of borderless networking means the distinction between internal enterprise networks and the broader internet is about to disappear, making life very interesting indeed for network managers.

Features

Pam Sykes

Hotels chase the ultimate customer experience

Hotels and leisure may be a high-touch industry that’s all about the customer experience, but it’s also an industry that is deeply dependent on technology to deliver that experience.

Features

Pam Sykes

Virtualisation heads for the next frontiers

The momentum towards the virtualisation of just about everything in IT seems, by now, unstoppable. It enables organisations to make more efficient use of resources ranging from cash and servers, through power and floor space, to human skill. So where are we heading next?

Features

Pam Sykes

Open source comes of age?

Open source software isn’t about Linux geeks anymore. Some of the country’s largest enterprises have been running critical systems on it for years.

Features

Pam Sykes

But is it safe?

One of the hardest things to get your head around, when considering moving some of your applications or infrastructure into the cloud, is the question of security.

Features

Pam Sykes

The cloud is more than just hot air

“The Cloud”. Suddenly, it’s everywhere, and everyone’s doing it. Those who aren’t doing it are trying to sell it anyway. But what exactly is this cloud, what does it offer, and who stands to benefit?

Cloud

Pam Sykes

BPO: Keeping South Africa’s foot in the door

South Africa has long looked to business process outsourcing (BPO) – an industry that includes contact centres as well as outsourced back-office processes – as an important source of new job creation. Can the reality measure up to the dream?

Features

Pam Sykes

Wooing the customer just got harder

Customer expectations are changing, and a lot of companies are being caught short.

Features

Pam Sykes

New governance rules…

…bring business continuity to the boardroom.

Features

Pam Sykes

Business continuity

A non-core activity that nobody can afford to overlook.

Features

Pam Sykes