Putting people at the centre of automation

Why are automation plans failing to deliver?

20 February 2023

Automating jobs performed by people has been a hot topic for many decades. With the increase in computing power and the abilities of cognitive technology platforms, it has become easier for algorithms to read, process and execute much of the work performed by human operators.

Robotic process automation is not new, and many enterprises worldwide have invested in such platforms. These days, there’s much talk of intelligent or hyperautomation, where a cocktail of technologies is deployed to increase the speed and accuracy of operational tasks. Here one can think of sensor data, machine learning, automated decision-making and hyper-personalisation.

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