Riaad Mazema, Pick n Pay

An estimated 85% of South Africans have at least one bank account, showing the country’s institutions have made strides towards financial inclusion. But what impact is this having on people’s lives? Brainstorm and BCX invited Cape-based retailers and bankers to a roundtable recently for a wide-ranging discussion around the complexities and challenges that both industries are facing.

South Africa has a mature financial services market, and the attendees were asked how they are differentiating themselves, and from which sector of the market they see their new growth coming.