Perseverence, independence, intuition and diligence is what Yvonne Ratombo of the Lesedi Local Municipality, brings to her CIO role, coupling this with developing her team through providing them with the appropriate skills, tools and training, along with explicit and clear instruction on what is required of them.

“It’s crucial to be a good communicator, who can transfer and develop people to have self-awareness and a yen for personal development,” says Ratombo.