Digital technology is driving change at an accelerating pace. Companies are spending millions of rand on licences, hardware, systems integration, consultants, and more, when implementing a new technology, but how often does change management get included in the planning?

‘People, process, technology’ isn’t a new concept. It’s a basic framework that’s been guiding change management across different businesses and industries for decades. But in complex and ever-changing business scenarios, it’s easy to lose sight of this fundamental guiding principle when implementing change. Research by McKinsey estimates that 70% of change programmes fail to achieve their goals, largely due to employee resistance.