Vaughn Naidoo, General Manager, B2B Technology Centre of Excellence, MTN Business

Financial services organisations have always had to balance innovation and growing customer demand with compliance and security, and this is not going to change any time soon. While many other industries have had the luxury of experimenting with emerging technologies, this sector has had to take a far more measured approach – one that is delivering real results.

For many years, so-called traditional financial services providers were perceived to be laggards when it came to the adoption of new and emerging technologies. While it’s certainly true that cloud-native fintech startups have made a lot more noise about their technology investments, the reality is that the entire industry has spent the past decade pursuing a comprehensive digital transformation strategy that is delivering impressive results.