BPO may have taken its place in the ranks of strategic enablers, but it is common cause – particularly in government circles – that the Business Process Outsourcing (BPO) industry hasn’t lived up to the promise of job creation.

Craig Terblanche, MD, CXO Advisor, says that the ease of doing business in SA and, flowing from that, the lack of structure for the incentive funding to be effective, is inhibiting this. He adds: “You either have the big BPO players or you have nothing; there’s no opportunity for smaller businesses to be funded.”