The engine room
RPA uses software, increasingly with artificial intelligence and machine learning abilities, to automate the mundane tasks that humans do (and, in some cases, get wrong). The advantages are legion: improved business processes, reduced admin costs, higher productivity and better customer experience. Implementation, though, can be tricky. And as this roundtable shows, it pays to think about what tasks you want to automate. It also helps to start with the easy stuff.
06 June 2019
Where are we all on the RPA journey?
Owen Farrow, retail and consumer industry lead, Middle East, Africa, IBM, says there’s such a spectrum of possibility with RPA, but if it was to be isolated to its purest form, it would be ‘the engine in the middle’.
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