Things in the local IT industry have often – let’s be subtle here – been handled with a certain, shall we say, laissez-faire attitude. As the industry matures and South Africa takes its place in the global economy, however, requirements have changed too, and an entirely more professional approach is now mandatory.

“IT Service Management (ITSM) is based on a total service management methodology that allows customers to focus on their core operations,” says Webcom Group head Glen Miller.