Trends
‘Press one for growth’
With an abundance of bandwidth and booming mobile operators, East Africa is quietly staking its claim as Africa’s call centre capital.
01 November 2009
The call centre industry is stagnant worldwide.
The maturity of most markets means growth is flat or nominal, with some countries experiencing negative growth.
ITWeb Premium
Get 3 months of unlimited access
No credit card. No obligation.
Already a subscriber
Log in