With the exception of a handful of companies that are making genuine efforts to develop new skills, the majority of ICT companies and their partners do less than they could do with regard to investing in and developing their human capital.

The ‘develop versus acquire` challenge is a tough one. The fact that companies are in business to make a profit means they always have to have the best skills to remain competitive. The conundrum before them is whether they want to go the quick-fix route and headhunt skills from competitors, or play a more active role in developing their own internal skills.