Brainstorm`s  business process management (BPM) survey, conducted last year, reflected the SA market to be in a maturing stage and identified return on investment and misconceptions as key challenges. A year later, we look at how vendors are addressing these challenges.

Until recently, business process management has been the domain of big business almost exclusively. Large corporate clients drove the demand for process management and the solutions provided ran into the millions, and sometimes tens of millions of rand.