Business process management (BPM) sounds so much like a buzzword. But, in reality, it’s actually a technology that makes running your business easier, because it automates much of the money-sapping, time-draining aspects.

As Ian Marr, senior solutions architect at Ulwembu, explains, BPM is the business operations task associated with defining, documenting, improving, and, ultimately, optimising and automating business processes.