CIOs can’t be blamed for feeling like kids in a candy store when shopping around for the right provider to help with the delivery of IT services to their organisations. The prominence of IT Service Management (ITSM) being delivered from the cloud, however, is like the proverbial candy store offering licorice of every description to a kid used to buying jelly beans.

The decision, therefore, extends beyond merely which of the sweets are going to taste the best or last the longest and has to answer the crucial question: will this new novelty satisfy the same craving that the more familiar jelly beans are known to do?