Don’t fear the RPA

Adoption of robotic process automation in SA has been relatively slow. Why is that?

25 May 2022

Juan-Pierre du Toit (left) and Paul St Quintin, Datora. Photo: Karolina Komendera

Over the past couple of years, enterprises have experienced the massive impact that the Covid-19 pandemic has had on turning the digital dial. One technology that falls under the nebulous term of digital transformation is robotic process automation (RPA), and it seems it has been growing in adoption during this time.

According to a recent report by Forrester, the global market for RPA software and services has experienced ‘tremendous’ growth over the last two years and will reach a combined revenue of $22 billion by 2025, from an estimated base of $13.9 billion last year. The analyst firm reckons North America accounts for 43% of that spend, Europe 20%, Japan 9% and other markets make up the rest. However, according to the report, there’s insufficient data present for Africa to even register. Brainstorm spoke to some local experts to build a better picture of the status of RPA in South Africa.

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