Monique Williams, Hyland regional manager for Southern Africa.

Organisations function on content. From official documents to meeting notes, from videos to voice recordings, practically every function and output relies on content to happen. Yet it’s something we’ve taken for granted - until we started working remotely. Then the content gaps in our processes became more apparent.

“Suddenly, people couldn’t go to somebody and say, ‘Can you sign this?’ or, ‘Do you know where I can find that information?’,” says Monique Williams, Country Manager, Hyland. “Departments became silos.”