Phoenix rising

When traditional telco giants ruled the contact centre world, not many companies would run a software-based open-standard communications system on a Windows platform. The next thing we heard, the traditional PBX was dead.

01 October 2008

Fourteen years ago, few South African companies would have taken anyone seriously trying to sell a Windows NT unified communications system that competes with long-standing and trusted telecommunications brands such as Siemens, Nortel and Lucent.

Not only was Windows NT known for its instability and cumbersome nature, running an open-standards enterprise communications and messaging system on a software platform alone was not the flavour of the day for many analysts and research firms at the time.

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