The hotel and leisure market is extremely competitive, customer service is critical, and making sure you have every bell and whistle your guests expect, when they expect it and where they expect it, is a non-negotiable.

Like many people-intensive industries, however, the hospitality industry is reliant on imperfect material (humans) with which to deliver products and services to customers. Taking the human error factor out of the equation can help, leaving staff to deal with more intelligent and less menial tasks, and improving product quality and customer satisfaction levels. Where to start, though?