John Singlam, Investec. Photo: Karolina Komendera

The past three years have thrown companies into the digital tumble-dryer faster than they could say, ‘What does transformation even mean?’ From fully remote offices to hybrid working frameworks to digitised systems and beyond, organisations that wanted to survive the lockdowns and limitations of the pandemic had to invest in digital transformation (DX) initiatives and innovations. Now, as companies move from survive to thrive, the questions that define digital transformation have changed. It’s less about what technology can do for the business and more about how well digital transformation is working and how it can be optimised to do so much more than video calls and automated administration.

Defining digital transformation today boils down to two numbers: three and five.