Glacier (or more fully, Glacier by Sanlam) was launched as a means for Sanlam Life to target the more affluent segment of the retail investment market. This change of focus for the company, previously called Innofin, resulted in a need to consolidate its systems and streamline its business processes.

Says Glacier associate director – IT, Hewan McCann: “We identified the need to expand our service range by bringing additional products onto the platform, and to manage SLAs with product providers. In order to achieve this, we needed a process-driven solution to manage that for us. We had an in-house workflow system but not a solution that could manage the end-to-end processes, SLAs with vendors and the SLAs needed internally to provide the level of service required.”