SARS: Talking tech and tax

Following massive governance failures unearthed at the Nugent Commission of Inquiry, SARS is putting tech and data-driven insights at the forefront of its reimagined future.

19 January 2021

The 2018 Nugent Commission of Inquiry not only laid bare governance failures at the South African Revenue Service (SARS), but it also shone a spotlight onto the organisation’s IT infrastructure.

The situation was exacerbated when the former digital information services and technology chief officer failed to account for the state of the IT infrastructure, or provide a clear assessment of the way forward during an SABC interview, even getting so flustered, she memorably asked the interviewer, ‘Please can you give me protection from yourself’.

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