Ibrahim Samodien, Absa. Photo: Karolina Komendera

Technology has profoundly reshaped financial services and telecommunications. Banks are now platforms, and telcos want to become ‘technos’ or ‘techcos’, as they seek to leverage their order book. There’s much partnering with fintechs, reducing branch footprints, and the constant battle with legacy systems. Brainstorm, in association with MTN and Huawei, convened a roundtable to find out how financial services players are modernising their businesses.

Magatho Mello, GM: Large Enterprise Sales, MTN, says Covid forced a lot of clients to digitalise and move to mobile-enabled engagement platforms.