Having benefited from the cost savings of a least-cost routing (LCR) solution, law firm Webber Wentzel Bowens (WWB) took the plunge and converted its telephony infrastructure to voice over internet protocol (VOIP) late last year.

Says WWB IT manager Eugene van Vuren: “Legal firms tend be very conservative, but we have a different approach; we like to stay abreast of new technology. We won't necessarily take on a new version of [Microsoft] Windows the day it is launched, but if we feel a service deserves a test, we will jump on the bandwagon.”