Features
AI comes to the call centre
How a navigator is changing the game.
09 January 2018
The contact centre business is booming in South Africa; there are over 2 500 of them here and at least 150 000 agents, with an estimated 30 000 support staff.
Labour costs and a favourable time zone are contributing factors, says Sharon Haigh, MD of the Contact Centre Management Group in South Africa, explaining why many international firms have chosen to have their contact centres in South Africa.
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