Ntswaki Lecage, FNB

What exactly is best practice when onboarding a new customer? For one thing, teamwork between the fraud and security departments will help, as well as some kind of fraud prevention system. With this in mind, security technologists drawn largely from the ranks of the financial services sector joined a roundtable convened by IPQS, a real-time fraud prevention vendor, and onboarding expert Sybrin. Fraud detection will typically pull together a range of data points, such as customer behaviour and transaction patterns, as well as what device is being used, among other factors.

Brainstorm: How are you mitigating the cyber challenges you’re facing when you’re onboarding new customers?