It`s probably fair to say that the interaction between government services and the good citizens of South Africa is in desperate need of improvement. All too often, technology is seen as the silver bullet that will magically effect this transformation in the blink of a keystroke.

Sadly, it`s not that simple. Not only does the public sector lag behind the private sector in how it uses technology, but it frequently doesn`t seem to have a coherent strategy of what it wants to achieve, and when. Where the strategy is present, there seems to be little support or understanding of the lofty goals at the lower levels of the organisation.