Bringing the public sector into the light

Where is the public sector bringing digitalisation to bear, and where is it failing?

08 September 2021

Digitalisation can help public sector organisations in two ways: delivering smart solutions to increasingly digitally literate citizens, and transforming inner processes to realise greater efficiencies. Meanwhile, the pandemic has forced departments to respond to new challenges, and has in many cases hastened digitalisation.

What technology investments is the public sector prioritising, and how are these making a difference to the lives of citizens? What are the challenges for the public sector?

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