Marcel Bruyns, Axis Communications

I’d say I have a pretty good relationship with my Takealot delivery guy. We know each other by name and I let him park his car in my driveway for a few extra minutes so that he can safely rearrange his boot, making sure that the packages he’s set to deliver next are close to the front and easy to access. I mention this because Henz – that’s his name – has created his own system to streamline the process of actually putting an order in the hand of a customer.

Much like Henz, the broader transport and logistics industry is constantly looking for smart ways to increase efficiency during the last mile of delivery. This stage is the most expensive and time-consuming part of the shipping process; what makes it even more tricky is the fact that it is probably the most important step in influencing a customer’s satisfaction with the experience.