Warwick Kingsley, principal ITSM consultant at Pink Elephant, believes today’s ITSM environment requires IT executives to adopt the following five mindsets to deliver business value.

1. There are no more IT projectsAll IT projects are, in fact, business projects, which is a switch made easily enough, if the organisation stops thinking of IT as a back-office function. In organisations that have successfully made this shift, there’s no longer a blurring of lines between business and IT to the point that it is non-existent.