Managing Challenges

The complexity of IT infrastructure inevitably puts pressure on government technology departments to support effective service delivery in the public sector. Legacy systems combined with new technology waves enable IT departments to contribute to government goals of superior service delivery to its citizens. However, with each technology advancement, there is the added issue of increased complexity and the challenges it brings. Added to the problems caused by these technology advancements is the skills shortage that also inhibits the effective use of IT technology. Unless adequately addressed and managed, these challenges can adversely affect the ability of the IT department to accurately support the service delivery mandate of government.