Lauren Wortmann, Dimension Data. Photo: Karolina Komendera

The workforce has become one of the most important competitive differentiators for the business. It’s your talent that will hold a customer’s attention, shape the culture of your business, and define your sustainability and growth. There are significant ‘drivers of attrition’ as Gartner puts it – challenges and risks that push talent out of your business and into the arms of another, but out of all the key messages that come with talent acquisition and retention, there is one that remains consistent – empowerment.

PwC believes that empowering the workforce is key to delivering sustained business outcomes, and equally underscores the value of technology in helping people achieve their potential and reshape innovation within the organisation. It’s a view shared by Gartner in its report ‘How to Make Your Digital Workplace Happier, Faster and Smarter’, which eloquently suggests that IT within the workforce has transmogrified from an invisible resource to an essential toolkit. The challenge, says the research firm, is to drive real change in how people work while leveraging the existing momentum of tech implementation post-pandemic.