Many CIOs will know how technologies sneak into their organisations, with unexpected consequences. Instant messaging, cloud services, virtualisation and mobile devices – to pick a handful out of the many examples available – have all fundamentally changed how they do their jobs. The smart mobile device in particular has changed many businesses out of all recognition. But it’s been at a price, a price that many organisations now want to control.

The individual cellphone contract fits very awkwardly into the corporate communications budget, to say the least, notes Belinda Milwidsky, IT manager at Fluxmans Inc.