Gartner predicts that by 2013, 35 percent of enterprise IT expenditures for most organisations will be managed outside the IT department’s budget. Says Gartner: “Next-generation digital enterprises are being driven by a new wave of business managers and employees who no longer need technology to be contextualised for them by an IT department. These people are demanding control over the IT expenditure required to evolve the organisation within the confines of their roles and responsibilities. CIOs will see some of their current budget simply reallocated to other areas of the business. In other cases, IT projects will be redefined as business projects with line-of-business managers in control.”

Richard Samson, IT director at KPMG, says there are plenty of cheap and free services that are convenient, easy to access, help the user to innovate better, are instantly available on multiple devices and support productivity. Formal solutions take too long and are constrained by too much red tape.