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Modern courier businesses rely on technological innovation and people power to stay ahead of the pack.
10 March 2021
In today’s world, one of the most critical differentiators an organisation can have is the customer experience it delivers. For freight forwarders and thirdparty logistics firms in particular, customer service has never been a more essential aspect of their performance.
Hilton Eachus, chief customer officer of DPD Laser, which currently trades under the Dawn Wing brand, says there are a number of attributes a company requires if it is to be a successful logistics provider. Firstly, you need consistently high quality of service, adding that as a courier business, this is not only DPD Laser’s bread and butter, but that without it, the rest of its approach becomes largely redundant.
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