Financial services: how best to serve the customer?

Why financial services need to keep on the digital path.

03 July 2023

Esther Munyi, Sasfin.

Financial services are among the most ardent adopters of technology, the aim of which is to create value for customers and streamline back-office processes. Here, new entrants with a clean slate are often more successful compared to the heritage players, which need to bolt on more applications to keep pace with modernisation.

Brainstorm: How has the financial sector transformed? How mature are the country’s financial services?

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