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Making the most of contact centre staffing

Once the IT has been installed, staffing is one of the biggest costs in running a contact centre.

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Tracy Burrows

From geek teen to search hotshot

How do you go from a geek schoolboy to head of a multi-million rand search optimisation company in under ten years?

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Tracy Burrows

Visualisation – more than just a gimmick

Pictures hammer home a message more effectively than any lengthy speech, say SA`s visualisation companies.

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Dave Glazier

The IT skills cupboard is bare

Recent ITWeb articles on a move to seek ICT skills outside South Africa sparked a wave of outrage from local IT professionals, who say the skills exist within the country.

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Tracy Burrows

People are the key

“Who holds the key?” That`s the question The People Business (TPB) was asking at the introduction of its newly empowered company to customers, partners and associates.

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Kimberley Guest

Double distinction for service manager

Debra Ialamov, head office support manager at FoschiniDATA, has achieved a double distinction for the Manager`s Certificate in IT Service Management, a Foster-Melliar course accredited by the Information Systems Examination Board.

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Bhavna Singh