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From geek teen to search hotshot

How do you go from a geek schoolboy to head of a multi-million rand search optimisation company in under ten years?

Making the most of contact centre staffing

Once the IT has been installed, staffing is one of the biggest costs in running a contact centre.

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Tracy Burrows

What to do about staff e-mail abuse

Companies can reduce the legal risks of employee e-mail abuse,but they cannot completely eliminate them, say lawyers.

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Damaria Senne

Visualisation – more than just a gimmick

Pictures hammer home a message more effectively than any lengthy speech, say SA`s visualisation companies.

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Dave Glazier

Fortune`s Best Companies To Work For

Fortune magazine`s latest 100 Best Companies to Work For survey puts US-based biotechnology company Genentech at the top of the list.

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Tracy Burrows

Double distinction for service manager

Debra Ialamov, head office support manager at FoschiniDATA, has achieved a double distinction for the Manager`s Certificate in IT Service Management, a Foster-Melliar course accredited by the Information Systems Examination Board.

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Bhavna Singh

People are the key

“Who holds the key?” That`s the question The People Business (TPB) was asking at the introduction of its newly empowered company to customers, partners and associates.

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Kimberley Guest

The IT skills cupboard is bare

Recent ITWeb articles on a move to seek ICT skills outside South Africa sparked a wave of outrage from local IT professionals, who say the skills exist within the country.

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Tracy Burrows

Keeping cool under pressure

Call centre agents face levels of pressure second only to those experienced by air traffic controllers.

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Bhavna Singh

Job creation sparks keep flying

Job creation initiatives spark off a heated debate.

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Damaria Senne

Boost business skills

You`re never too old to learn.

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Tracy Burrows

Following India`s lead

SA is a prime destination for outsourcing, raising hopes of a great deal of job creation to come, say call centre players.

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Dave Glazier