The euphoria and the fretting
The call centre business in SA is booming, and international research suggests that we can expect this to continue at least for another few years. We need to overcome some stumbling blocks before we can become a preferred call centre destination.
01 March 2005
Reports from international call and contact centre research specialist Mitial indicate the size of the local market to be 535 call centres, including 125 "pocket" call centres (those with less than 20 seats), and 47 000 seats.
Whatever the exact size, it`s clear that the call centre industry in SA is growing fairly rapidly. Much of the credit for this phenomenon should go to the Department of Trade and Industry (DTI), which in 2003 published a five-year target of 100 000 call centre seats.
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