Features

Wireless service provider Fastnet facilitates the transmission of data for point-of-sale systems and other applications that require rapid, cost-effective transfer of relatively small amounts of data between two or more sites.

Fastnet's most public products are the radio devices used by credit card machines to connect back to the banks, seen in many local retail outlets. The company has approximately 40 000 of these devices deployed countrywide, which it supplies on a rental basis. Service assurance is part of the contract, while managing installations, maintenance, upgrades and repairs is a logistical task of no small order.

Says Fastnet operations executive Stephen Austin: “We need to manage the flow of orders coming in and ensure new devices get installed on expected dates. We also need to manage faults and repairs to devices. This was the primary reason we needed a workflow solution – it's the nature of the business.”