Features

Metropolitan Health Group (MHG) provides medical scheme administration and managed healthcare services to the corporate and retail market. It administers approximately 20 schemes, serving over one million individual members. Some of the schemes are managed on a wholly outsourced basis. For others, MHG provides systems and business process licensing on a franchise basis. Call centre operations, naturally, form an integral part of its service offering.

MHG's main call centre runs on an Atio application called CyberCall, which runs on Windows. Atio South Africa modified the product earlier this year, “in response to market demand” to enable the system to run on the open source Asterisk solution.

Says Atio customer services head Almarie Reed: “We've had a relationship with MHG for about five years, supplying [the company] with the locally developed CyberCall solution. MHG has used the Microsoft version for about four or five years, which runs on an older version of Windows.