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No one disputes that technology is a very good enabler when it comes to managing a supply chain. But it needs to be underpinned by solid business processes and used by people who understand it and are comfortable with it, or it is doomed to fail. Anyone looking to implement a supply chain management (SCM) solution needs to take several critical factors into consideration before purchasing.

Perhaps the first consideration should be an organisation`s level of technological maturity. “Business processes, people and technology should all be at the same level of maturity,” says SAP Africa solution manager Doug Hunter.