The anonymous techie

As cloud becomes more popular, the use of faceless online support will grow.

08 November 2016

We've all been there: the PC starts giving hassles and – after fiddling with it for ages – we succumb and get hold of tech support. Except tech support is increasingly a faceless, first-name-only person who wants to take control of your machine.

The trend towards online technological support is growing as the cloud becomes more pervasive and disruptive.

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